Shipping policy

SHIPPING POLICY

Thank you for choosing Neck Nest. We are dedicated to delivering your order safely and as quickly as possible. Please review our shipping guidelines below.

Order Processing Time

  • Processing & Handling: All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Tracking Notification: As soon as your order ships, you will receive an automated email containing your tracking number and carrier link to monitor your package in real-time.

Estimated Delivery Times

Delivery estimates begin from the date of dispatch, not from the date the order is placed.

  • United States (Standard Shipping): 4 to 7 business days

  • International Shipping: 5 to 10 business days (depending on destination and local customs clearance)

Note: Business days do not include weekends or official public holidays. During peak promotional periods or extreme weather events, minor carrier delays may occur.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout depending on the shipping option selected (e.g., Standard Shipping, Priority Insured Shipping).

Incorrect Address & Delivery Issues

  • Customer Responsibility: Please verify that your shipping address is 100% correct before placing your order. We are not responsible for packages delivered to incorrect addresses provided by the buyer.

  • Address Changes: Due to automated processing, address updates must be requested within 30 minutes of purchase by contacting supportnecknest@gmail.com. Once a parcel enters warehouse fulfillment, the address cannot be altered.

Lost, Stolen, or Undelivered Packages

Neck Nest is not liable for packages marked as "Delivered" by the carrier that are lost or stolen. If your tracking states "Delivered" but you have not received your package:

  1. Check around your entryways, porch, or with neighbors/building management.

  2. Contact your local postal carrier with your tracking number.

  3. If still missing after 48 hours, contact us at supportnecknest@gmail.com and we will assist in opening a carrier investigation.

Contact Us

For tracking updates or shipping questions:

  • Email: supportnecknest@gmail.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)